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Privacy Policy – Veteriner AI (vet.tc) Effective Date: November 12, 2025 Company: IVHOVT Limited Address: 71–75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ Email: info@vet.tc Website: https://vet.tc Policy URL: vet.tc/policies/privacy 1. Purpose and Scope This Privacy Policy explains how IVHOVT Limited (“Company”, “we”, “us”, or “our”) collects, processes, stores, and protects personal data when you use the Veteriner AI (vet.tc) platform (“Platform”, “Service”). This policy is fully compliant with the General Data Protection Regulation (GDPR) and the UK Data Protection Act 2018 (DPA 2018). By accessing or using the Platform, each individual (“User”) acknowledges and agrees to the practices described herein. 2. Data We Collect Veteriner AI may collect the following categories of personal data: a) Identity and Contact Information Name, surname, and email address Subscription details (VetStart, VetPro, VetExpert) Billing information (company name, country, payment method) b) Usage and Technical Data IP address, browser type, device model, operating system Login timestamps and session duration Interaction history and page navigation behavior c) AI Interaction Data User inputs, prompts, and uploaded content AI-generated responses (stored temporarily to improve service experience, not for model training) d) Payment Data Payment details via Stripe or Wise Transaction ID, date, and amount (credit card details are never stored by the Company) e) Third-Party Authentication Data (optional) If the User logs in via Google, LinkedIn, or GitHub, basic profile information (name, verified email) and authentication tokens may be received. 3. Purposes of Processing We process user data for the following purposes: Account registration and identity verification Payment processing and invoicing Providing and personalizing the AI-powered services System security, troubleshooting, and performance analytics Customer support and communication Statistical and service improvement analysis Data is processed only for legitimate and specified purposes and never sold or disclosed to unauthorized third parties. 4. Cookie Policy a) Essential Cookies Used for authentication, session management, and security. These cookies are required for the Platform to function properly. b) Analytics Cookies Used through Google Analytics to understand user behavior in an aggregated, anonymous manner. No personally identifiable information is stored within these cookies. c) Third-Party Login Providers Users may choose to log in via Google, LinkedIn, or GitHub. Only authentication-related data is exchanged; no passwords or sensitive credentials are shared or stored. d) Cookie Control Users may disable or delete cookies from their browser settings. Disabling essential cookies may affect the proper functionality of the Platform. 5. Legal Basis for Processing Personal data is processed based on the following legal grounds: The User’s explicit consent (GDPR Article 6(1)(a)) Contractual necessity for the performance of the service (Article 6(1)(b)) Legal obligations under applicable law (Article 6(1)(c)) The Company’s legitimate interests (Article 6(1)(f)) 6. Data Retention Data is retained only as long as necessary for its intended purpose: Account data: while the user account remains active Billing records: at least 6 years to comply with tax regulations Analytics data: up to 24 months AI interaction logs: up to 12 months After retention periods expire, data is securely deleted or anonymized. 7. Data Sharing Personal data may be shared only with trusted processors under a valid Data Processing Agreement (DPA): Payment processors: Stripe, Wise Analytics provider: Google Analytics Hosting providers: secure UK or EU–based data centers Legal authorities when required by law If data is transferred outside the European Economic Area (EEA), the Company applies Standard Contractual Clauses (SCC) for lawful transfer. 8. Data Security All data transmissions are encrypted via SSL/TLS. Passwords are hashed using strong algorithms (bcrypt/argon2). Database access is strictly limited to authorized personnel. In the event of a data breach, users and relevant authorities are notified within 72 hours (GDPR Article 33). 9. User Rights (GDPR) Users have the following rights regarding their personal data: Right of access – obtain a copy of their personal data Right to rectification – correct inaccurate information Right to erasure (“right to be forgotten”) Right to data portability – transfer data to another service Right to object – oppose processing in certain cases Right to withdraw consent – at any time Requests can be submitted via info@vet.tc . All requests are addressed within 30 days. 10. Data Controller IVHOVT Limited 71–75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ Email: info@vet.tc 11. Policy Updates This Privacy Policy may be updated periodically. The latest version will always be available at vet.tc/policies/privacy . Continued use of the Platform after an update constitutes acceptance of the revised terms. 12. Right to Complain Users who believe their personal data has been misused or handled improperly may file a complaint with the Information Commissioner’s Office (ICO), the UK data protection authority.